Terms of Use

1. About these terms

The Works CRM is a service operated by The Works Holdings, a privately held company based in Dubai, United Arab Emirates ("we", "us", "our"). These terms form a binding agreement between you and us. Your use of the service is also governed by our Privacy Policy.

2. Eligibility

You must be at least 18 years old to use the service. Company accounts are for business use only; the person who sets one up confirms they are authorised to act for that company.

3. Accounts and security

You are responsible for the accuracy of the information you give us and for keeping your login credentials confidential. You are responsible for activity under your account. Tell us promptly if you suspect unauthorised access.

4. Licence of use

We grant you a personal, non-transferable, non-exclusive licence to use the service for its intended purpose. For company accounts, seats are assigned by the account owner to named individuals and may not be shared. To protect that, we enforce a single active session per licensed account: signing in on a new device may end the session on another.

5. Acceptable use

You agree not to:

• scrape, harvest or extract data from the service by automated means;
• resell, sublicense or otherwise commercialise access without our written agreement;
• upload or share unlawful, infringing or harmful content;
• attempt to bypass security, seat limits or session controls;
• interfere with the service or use it to break any applicable law.

6. CRM customers and client data

Where you use The Works CRM to hold information about your own clients, you are the data controller of that client data and we are your data processor. You are responsible for having a lawful basis for the personal data you store, for the accuracy of that data, and for honouring your clients' rights under applicable law. We process that data only on your documented instructions, in line with our Privacy Policy and any agreement between us.

7. Intellectual property

The service, including course content, assessments, certificates, software, and our names and logos, is owned by us or our licensors and is protected by law. Nothing in these terms transfers that ownership to you. The data you or your company enter into the service remains yours; you grant us only the limited rights needed to host and provide the service to you.

8. Fees, payment and refunds

For paid courses and services, fees are as displayed or as agreed with us in writing. Payment for courses is currently arranged directly with us. Because course content is delivered digitally, fees are non-refundable once the content has been substantially accessed. This does not affect any statutory rights you may have that cannot be waived.

9. Certificates

Certificates and other credentials we issue are records of course completion, each with a public verification link. They are not an accredited qualification. We may revoke a certificate obtained through fraud, error or breach of these terms, and a revoked credential will show as invalid on the verification service.

10. Service availability

We use reasonable endeavours to keep the service available, but we do not warrant uninterrupted or error-free operation and give no uptime guarantee. We may carry out maintenance, occasionally at short notice, and may change or discontinue features.

11. Limitation of liability

To the fullest extent permitted by law, our total liability to you arising out of or in connection with the service is capped at the fees you paid to us in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss, or for loss of profit, revenue, data or goodwill. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under UAE law.

12. Termination

You may stop using the service at any time. We may suspend or terminate your access for material breach of these terms or for non-payment. On termination, you will have a window of 30 days to export your data, after which we may delete it in line with our Privacy Policy, unless the law requires otherwise.

13. Changes to these terms

We may update these terms from time to time. When we make material changes, we will give notice through the service. Your continued use after the changes take effect means you accept the updated terms.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid one that most closely reflects the original intent.

15. Entire agreement

These terms, together with our Privacy Policy and any written agreement covering a paid or company account, are the entire agreement between you and us regarding the service and supersede any prior understanding on the same subject.

16. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute is subject to the exclusive jurisdiction of the courts of Dubai (the DIFC courts excluded).